Skip to main content

Liability limited by a scheme approved under Professional Standards Legislation

Latest News for InterPrac Items

Latest Article

InterPrac Financial Planning Complaints

What to do if I have a Complaint

InterPrac Financial Planning complaints. InterPrac Financial Planning is committed to providing quality financial services in an efficient and honest manner. We take all complaints seriously, and have developed a formal complaints handling process to deal with any complaints from our clients. A copy of the “Complaints Handling Policy and Procedures” is available from your Adviser or InterPrac Financial Planning. If you do have a complaint:

1. Please contact your Adviser directly to discuss the issue and seek a resolution.

2. If the complaint cannot be resolved by talking to your Adviser, please contact InterPrac Financial Planning Head Office directly, by writing to:

The Complaints Officer
InterPrac Financial Planning Pty Ltd
Level 3, 29-33 Palmerston Crescent
South Melbourne Vic 3205
Tel: (03) 9209 9777 Fax: (03) 9209 9731

We will acknowledge the complaint within two business days.

3. We will then investigate the complaint and respond to you within 45 days. We will notify you if the complaint is more complex in nature and likely to require an extension to thoroughly investigate the complaint and resolve it.

4. If InterPrac Financial Planning is not able to resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Financial Ombudsman Service, a dispute resolution service for the financial planning industry.

Financial Ombudsman Service
GPO Box 3,
Melbourne VIC 3001
Telephone: 1300 780 808
Fax: (03) 9613 6399
Email:

Additionally, ASIC has an information line on 1300 300 630 which you may use to obtain information about your rights and to make a complaint.

Previous Articles

Hunter Partners Dealer Group

Hunter Partners Dealer Group

Category: InterPrac Items
Hunter Partners Dealer Group Financial Planning Hunter Partners operates its financial Planning business through Zara (NQ) Pty Ltd (Zara). InterPrac Financial Planning Pty Ltd (our Dealer Group) h...